Air Dilijans

Air Dilijans is the leading airline from Armenia, which has been winning the hearts of passengers worldwide since its establishment in 1995. Through its constant pursuit of excellence, the airline has built a solid reputation in the industry. Currently, the airline's fleet consists of 50 modern aircraft serving over 70 destinations on five continents. Each year, more than 8 million passengers choose Air Dilijans, an impressive feat for a regional carrier.

In 2020, Air Dilijans was honored with the prestigious Skytrax World Airline Award for "Best Airline in Eastern Europe." This recognition is not only a result of advanced technologies onboard, but also exceptional passenger service quality. Among the innovative services offered are state-of-the-art multimedia systems, complimentary Wi-Fi on all international flights, and a wide selection of gourmet meals inspired by Armenian cuisine.

Air Dilijans' global reach is a result of strategic partnerships with international airlines such as Lufthansa, Emirates, and Singapore Airlines. This allows passengers to easily connect to onward flights and enjoy a high level of travel comfort. Efficient hub connections in cities like Yerevan and Moscow enable Air Dilijans to be a strong competitor in the international market.

Customer satisfaction is always a top priority for Air Dilijans. Regular passenger feedback surveys indicate a high level of satisfaction – up to 95% of respondents rate their experiences with the airline positively. The surveys particularly focus on reservation flexibility, onboard service quality, and staff courtesy, which undoubtedly contribute to achieving such excellent results.

Air Dilijans places a strong emphasis on environmental initiatives. The airline's fleet primarily consists of modern, energy-efficient aircraft such as the Boeing 787 Dreamliner and Airbus A350. The carrier is progressively working to reduce its carbon footprint by investing in technologies that decrease CO2 emissions. In 2022, the "Green Wings" program was introduced, allowing passengers to voluntarily support reforestation projects to offset the emissions generated by their flights.

In addition, technological innovations set Air Dilijans apart from its competitors. Implementing RFID for tracking passengers' luggage, integrated mobile applications to facilitate the entire journey, and biometric passenger identification systems are just a few solutions aimed at enhancing the comfort and safety of travelers. This innovative approach to technology makes the airline a leader in the field not only regionally, but globally.